Frequently Asked Questions

How can we help you?

Find answers to the most frequent questions from our community.

Is help from CyberPomoc free?
Yes, all basic assistance within our Discord community is completely free of charge. Our goal is to build a safer internet and help people who have become victims of scams or are facing technical difficulties.
How can I have a suspicious file checked?
If you suspect a virus, join our Discord and open a ticket. Our team will advise you on how to safely analyze the file (e.g., via VirusTotal) or help you with a scan of your PC. Never run the file before checking it!
My account has been stolen, what should I do?
Contact us immediately on Discord. We will help you with recovery steps, advise you on how to contact the official support of the service, and, most importantly, show you how to secure your other accounts to prevent the attacker from proceeding further.
What is 2FA and why do I need it?
Two-Factor Authentication (2FA) is a second layer of protection. Even if an attacker finds out your password, they cannot access your account without a code from your mobile phone or a physical security key. It is the most critical element of modern security.

Didn't find what you were looking for?

Our team is online on Discord and ready to help you with your specific problem.

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